1stSarge
Member
- 428
- 4
- 18
- Location
- Mount Vernon, Ohio
So We have a few items on our Watch List, and the auctions close today at 5:00 pm. We couldn’t get to bidding until around 4:00 pm. And that’s when the trouble started. We entered our card and screeeech… the card name didn’t match exactly the GL user name. (middle initial on the card)
So, we looked and looked all over the GL site to see how to change the user name, (you cant)
and ended up calling GL, where we spoke to Sylvia. By now its about 4:35 pm. She said she could change the name, but she needed a written request first.
So we shot her a quick e-mail detailing all the facts of the account and what we needed to change.
We waited a few, then called back to see if she had received the e-mail. We then spoke to another lady whose name I do not recall at this time but it started with an “S”.
She said that they had indeed received the email, and that they would try to change it. We told her that we were trying to bid on things that ended at 5:00 pm, and asked her if the account would be fixed by then. She said she didn’t know, to go try to bid, you only have a few minutes left.
So we clicked over and hit the submit button and *sigh*….same result “information did not match” error…
We really didn’t know what to do at this point, so we just kept hitting the buttons. The page would load, the error would occur, and we would do it again. Then, the most cool thing happened. At 4:58 pm the page loaded properly, and the message came back confirming we were the highest bidder.
They had actually gone in and manually changed the account that fast.
We blinked a couple of times and held our breath for the next few minutes, and sure enough we won.
Wow…I need a cigarette……
Lessons learned:
1. Make sure your account name matches EXACTLY your credit card name.
2. Don’t wait until the last minute to bid.
3. GL Reps in this case were outstanding.
By the way, the items were random gear, nothing pic worthy, so put your pic picket signs away…
So, we looked and looked all over the GL site to see how to change the user name, (you cant)
and ended up calling GL, where we spoke to Sylvia. By now its about 4:35 pm. She said she could change the name, but she needed a written request first.
So we shot her a quick e-mail detailing all the facts of the account and what we needed to change.
We waited a few, then called back to see if she had received the e-mail. We then spoke to another lady whose name I do not recall at this time but it started with an “S”.
She said that they had indeed received the email, and that they would try to change it. We told her that we were trying to bid on things that ended at 5:00 pm, and asked her if the account would be fixed by then. She said she didn’t know, to go try to bid, you only have a few minutes left.
So we clicked over and hit the submit button and *sigh*….same result “information did not match” error…
We really didn’t know what to do at this point, so we just kept hitting the buttons. The page would load, the error would occur, and we would do it again. Then, the most cool thing happened. At 4:58 pm the page loaded properly, and the message came back confirming we were the highest bidder.
They had actually gone in and manually changed the account that fast.
We blinked a couple of times and held our breath for the next few minutes, and sure enough we won.
Wow…I need a cigarette……
Lessons learned:
1. Make sure your account name matches EXACTLY your credit card name.
2. Don’t wait until the last minute to bid.
3. GL Reps in this case were outstanding.
By the way, the items were random gear, nothing pic worthy, so put your pic picket signs away…
