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I have never had a problem with picking up items. It's with headquarters. You can call and get an answer, call 10 minutes later get someone else and get a different answer.
If GL had a feedback rating like sellers on ebay I think they would have plenty of negative comments. Some from me just from problems they make. I have had my account suspended twice for non payment when the payments were made days before, I would call every day and their answer would be it was...
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