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Agreed. There is a huge difference between pictures that don't match the item, and them refusing to turn over the actual item you paid for. That feels like fraud or theft. I hope they make it right for you and everyone else in this mess.
Before bidding there are a few things I look for in pictures from GL, GP, etc.:
1) Look for a picture that shows the event & lot numbers (often the last picture)
2) Look for a picture of the data plate (includes the serial number)
3) Look for a picture of the hour meter
Check any numbers in the...
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