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Hi Bob, Heads of facilities are rarely available by phone without a lot of work, or insider knowledge. The guy you got is most likely some kid (regardless of his age) that was running the phones. I would bet that he would really shine at getting a wrecker out to your unit, or scheduling a...

GROAN! If you haven't bled the brakes, it is possible that you can contain the damage by removing the brake line that leaves the master cylinder, and cleaning it, and rebuilding, or replacing the master cylinder. However, if you don't get ALL of the petroleum oil out of your brake system, and...

That mechanic is feeding you a line of BS that will ruin your day for a week or more if you follow it. If you put hydraulic oil into your master cylinder, you will very shortly need to replace all of the rubber parts in your master cylinder, air pack, and wheel cylinders. You will also have...