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well.. he does have a "BS" degree.. Resistors can be tested in or out of the circuit and with no load (ohm-meter) or with load (measuring voltage drop across resistor and current through resistor, etc ) If the voltage drops friom 24 to 12, then the resistor would seem to be in order. I assume...

with all this issue over burned resistors, seems like someone would have figured out the resistance and used a resistor 4 or 5 times larger in wattage than necessary..

RE: glow plugs If you are certain you are in the right: pay by credit card? dispute it on basis of not receiving what you paid for, or fraud, since they state unconditional warranty, and are not upholding their own promise. you can drag it out with them for months. A small claims suit filed in...