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I agree 110% that the site reps are so much easier to get along with, they understand that life happens, especially when you are dealing with shippers or having to travel 100's of miles to get to the nearest GL or GP.
If I may ask, what was the storage fee for 1 day? If i remember correctly, if...
IMO if you are going to charge me storage fees after 8 business days, then you should be open for pickup during those 8 business day. I am not saying you have to have a body on site 5 days a week, but be AVAILABLE to load 5 days, or heck, 4 days a week.