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Winching a 939series 5ton involves either caging the brakes or supplying air to the front emergency gladhand. Winching capabilities vary by shipper. As for loading assistance, I've experienced everything from GP ready with slave cables and a running truck, to "you're completely on your own"...

They won't give him site rep contact info until the EUC clears. Ideally you want to be there in person. Failing that, you want your shipper to know not to allow forklifting or similar destructive loading. You want your shipper to know what to expect and to waive off if the truck doesn't match...