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Yes I know he is backfeeding, but he calls out Green at the box to 'sound' (assuming typo to be ground), but at the genset Green is Neutral... either way potential for a terrible day is high.

So do you have a Neutral, or a Ground? These sets absolutely need to be grounded. And Green is Ground, which is why I ask. How are you powering out of the outlet, back to your home? You need to be careful... these machines are not toys, and can kill if proper wiring methodology is not...

So before you do anything else, the machine should be OFF when adjusting voltage settings. Can we see how your AM/VM switch is set on the machine, can you take a photo? With the machine OFF, flip the gauge panel down and look inside behind them... the phase (and voltage) selection switch is in...