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Since it has been over 2 weeks since my original post and no one has reported similar treatment at any other locations, I must assume that it was just a case of someone being promoted to a position beyond their capabilities.

Let me clarify myself. It has been my understanding that, in the past, sites are listed as "buyer loads" if full time help cannot be guaranteed. It has been my experience that if help was available it was given. The new person that I dealt with yesterday stated that due to liability...

That is true, but if it is a new policy that is going to be enforced everywhere, don't you want to know about it?

Well, the national guard loaded my trailer for me this time. The lady from GL must have told me 6 times that this would be the last time. That if I bought anything else, I would have to load it myself. I must admit that this lady is new. She repeated several times that she had to protect the...

Here are the GL pic of what I have to pick up. I am going to have a lot of fun with a come a long getting these on my trailer. Now where did I put my certificate of operation for my come a long.

Thanks for the offer to help.

Another thing you need to look out for is that they are opening up a bunch of new sites. Montgomery now has three different places to pick up at. The GL person didn't even know where one of them was. You can bet the new places will have little to no help and GL will only want to go there at...

I am going this Thursday. I will try to be there around 10. She gave me the window of 9 to 12. She is not the same person I have dealt with in the past. I believe his name was Mr. Dickson. He was reasonably helpful.

I just got off the phone to schedule my appointment to pick up three shelter dollies I won at Montgomery, AL. They are listed as buyer loads. Well I have been buying from Montgomery for years. The first time I bought something after they added the "buyer loads", I went to a lot of trouble...