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the heat melts the sealant that was applied, it’s also about impossible to heat just the case and not the plug, using an EX out is a last resort, most times heat and vice grips, EZ out only if there is not enough exposed threads to grab.

I doubt anyone is going to drive the EZ out in 2in, the plug is in the sump of the hub, but if that’s the case perhaps they should take it to a qualified shop.

propane torch and an easy out….probably do 1 or 2 a week, entire process is 5mins from start to finish, the plugs are soft material, looking at the pic, you didn’t drill the hole large enough, get it in there deeper, you have plenty of room, hammer the EZ out into the hole to get a good bite.