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I will add that for those of us who were or are in some cases still in the government we know the hoops that are jumped through on a daily basis. Sure it could be better, but if you think about it your not really paying a premium price why expect premium service?:-P

I have nothing to say about GL. I get exactly what I expect from a company that has no competitors. I liken it to working for the government, sometimes there is a btter way but because they have always do it one way or they do not have to answer to anyone as long as the job is done they can...