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I don't think I would have posted his name...heck...he's prolly a good guy...just having problems and growing pains as stated.
I can tell you it's hard getting a business off the ground...especially if ya take one over that has been run into the ground and has a bad rep.
Don't know how long...
OK...that explains alot.
BUT...it's not an excuse for rudeness or lack of response IMO.
When I took over this business 16 years ago I was overwhelmed!!
I knew right away I had a problem so I didn't take a paycheck...instead I hired help and I fielded the problems and called folks to let them...
It seems to me that you have been a good troop trying to resolve this issue.
Are these folks an SS Vendor? I hope not...or maybe I do...maybe we could help put a little pressure on them.
Truthfully though...sometimes the owner of an outfit never knows what the problems are unless he/she gets...