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IronClad assurance on GovPlanet

LCA078

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I noticed on GovPlanet most of the vehicles listed have the IronClad assurance inspection that is outlined here. Looks like it just means someone working for the online auction house personally inspected the item and documented the info. On the flip side, when a vehicle does not have the IronClad assurance, does this mean something is probably wrong with the item? For instance, I bought a parts truck from a small city in South Texas where the auction listed stated the typical "no response from engine when key turned; no operational check could be done". I was easily able to track down the person who listed the truck so I knew what I was getting into (cracked cam follower on a M923 that is causing a knock). I wouldn't expect one of the GovPlanet inspectors to drive the 6+ hour round trip from San Antonio just to look at one truck so I'm sure that's the reason why it didn't have IronClad assurance. But then again, it had a visibly cracked cam follow that wasn't described in the writeup or was in any of the pics so maybe it was hidden on purpose by not having the IronClad inspection.

Just wanted to know your thoughts on items on GovPlanet without the IronClad assurance.


Mods: feel free to move to another forum if appropriate but there is a lot of GovPlanet experience here I'd like to tap into before the post is moved to the lifeless auction forum.
 

NDT

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I bought a fork lift from them with “Ironclad assurance”, supposedly fully operational, when it arrived, numerous hydraulic components were smashed and the main mast cylinder was frozen, GP told me “Oh sorry, see the fine print, hydraulics not covered by our Ironclad bs assurance”. As far as I am concerned its worthless.
 

LCA078

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What?!? You didn't read the fine print before you bought an item? For shame....

:rules:



I just read the fine print myself and found this: specific items that are not covered include (a) conditions that can be identified only through the operation of a machine on a job site or under load capacity (e.g., digging, pulling, lifting, etc.), (b) operating the machine through the full range of speeds required to evaluate all forward and reverse gears, (c) replacement or addition of attachments to the machine, (d) disassembly, (e) use of diagnostic or test equipment to evaluate characteristics such as engine compression, and (f) electrical systems, hydraulic systems, and leaks of any kind (including fluid and tires), and (g) cosmetic damage which does not impact the performance or standard operation of the Equipment.

It does make the IronClad kinda worthless...
 
Last edited:

98G

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I bought some welders from them without ironclad assurance. They were described as 3phase and INOP. They were single phase and fully functional.

We bought a truck with their ironclad assurance. No mention was made of coolant in the oil. One of the liners had let go, and all the coolant had dumped into the oil. Not covered.

I place no value on the ironclad assurance. The lack of ironclad assurance simply means "we didn't look".

Caveat emptor.
 

fuzzytoaster

Well-known member
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Location
Fort Worth, Texas
I noticed on GovPlanet most of the vehicles listed have the IronClad assurance inspection that is outlined here. Looks like it just means someone working for the online auction house personally inspected the item and documented the info. On the flip side, when a vehicle does not have the IronClad assurance, does this mean something is probably wrong with the item? For instance, I bought a parts truck from a small city in South Texas where the auction listed stated the typical "no response from engine when key turned; no operational check could be done". I was easily able to track down the person who listed the truck so I knew what I was getting into (cracked cam follower on a M923 that is causing a knock). I wouldn't expect one of the GovPlanet inspectors to drive the 6+ hour round trip from San Antonio just to look at one truck so I'm sure that's the reason why it didn't have IronClad assurance. But then again, it had a visibly cracked cam follow that wasn't described in the writeup or was in any of the pics so maybe it was hidden on purpose by not having the IronClad inspection.

Just wanted to know your thoughts on items on GovPlanet without the IronClad assurance.


Mods: feel free to move to another forum if appropriate but there is a lot of GovPlanet experience here I'd like to tap into before the post is moved to the lifeless auction forum.

The "IronClad" insurance is only given on items inspected by an IP/GP inspector and for "visual condition and defects only". So any internal issues, water in oil, etc are not covered and is consistent with other members' experiences. Items on IP/GP without the insurance are either inspected by the customer or are unique enough that the inspector doesn't have a way to verify condition (risk management). I've had 3 claims with GP and fought hard and won all 3. One was an internal issue of water in the oil and they claimed checking the oil was not part of the visual inspection. I disagreed as the purpose of a dipstick is to perform a visual inspection.:roll:

There are some exceptions to the rules for the "Ironclad Insurance" and they seem to change everyday, i.e. a certain Midwestern Surplus company can directly list items without an IP/GP inspector present at all. Certain expensive items must be inspected and other low risk items can be inspected by the customer. Some get it and some don't, but for the majority they only get it if the inspector does it.

As for your 6 hour trip comment, they will make the drive but they will line up other items in the area to make the trip worth it. From my standpoint, the truck may bring more money if assume to not run due to batteries or something small than an internal issue. This is speculation of course.
 

Jaybeedubs

New member
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Sacramento
The "IronClad" insurance is only given on items inspected by an IP/GP inspector and for "visual condition and defects only". So any internal issues, water in oil, etc are not covered and is consistent with other members' experiences. Items on IP/GP without the insurance are either inspected by the customer or are unique enough that the inspector doesn't have a way to verify condition (risk management). I've had 3 claims with GP and fought hard and won all 3. One was an internal issue of water in the oil and they claimed checking the oil was not part of the visual inspection. I disagreed as the purpose of a dipstick is to perform a visual inspection.:roll:

There are some exceptions to the rules for the "Ironclad Insurance" and they seem to change everyday, i.e. a certain Midwestern Surplus company can directly list items without an IP/GP inspector present at all. Certain expensive items must be inspected and other low risk items can be inspected by the customer. Some get it and some don't, but for the majority they only get it if the inspector does it.

As for your 6 hour trip comment, they will make the drive but they will line up other items in the area to make the trip worth it. From my standpoint, the truck may bring more money if assume to not run due to batteries or something small than an internal issue. This is speculation of course.
The "IronClad" insurance is only given on items inspected by an IP/GP inspector and for "visual condition and defects only". So any internal issues, water in oil, etc are not covered and is consistent with other members' experiences. Items on IP/GP without the insurance are either inspected by the customer or are unique enough that the inspector doesn't have a way to verify condition (risk management). I've had 3 claims with GP and fought hard and won all 3. One was an internal issue of water in the oil and they claimed checking the oil was not part of the visual inspection. I disagreed as the purpose of a dipstick is to perform a visual inspection.:roll:

There are some exceptions to the rules for the "Ironclad Insurance" and they seem to change everyday, i.e. a certain Midwestern Surplus company can directly list items without an IP/GP inspector present at all. Certain expensive items must be inspected and other low risk items can be inspected by the customer. Some get it and some don't, but for the majority they only get it if the inspector does it.

As for your 6 hour trip comment, they will make the drive but they will line up other items in the area to make the trip worth it. From my standpoint, the truck may bring more money if assume to not run due to batteries or something small than an internal issue. This is speculation of course.
Hello, I saw on a post you commented stating you fought hard and won 3 separate claims for items bought on GP/IP…I am currently battling them regarding a 6.5 I purchased that come to find out has a hole the size of a quarter in the block. Long story short theyre claiming they wont cover it so Im curious how far you had to escalate the situation before they conceded that you were correct? Ive been in discussion w/ them since 4/23.
 

fuzzytoaster

Well-known member
Steel Soldiers Supporter
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Location
Fort Worth, Texas
Hello, I saw on a post you commented stating you fought hard and won 3 separate claims for items bought on GP/IP…I am currently battling them regarding a 6.5 I purchased that come to find out has a hole the size of a quarter in the block. Long story short theyre claiming they wont cover it so Im curious how far you had to escalate the situation before they conceded that you were correct? Ive been in discussion w/ them since 4/23.
I was able to submit a form, photos, and estimate for repairs. They certainly put the burden of evidence on you then they get to make a ruling. If you paid more than $5000 before fees/tax/etc you have at least the standing to make a claim. If not then then your don't have the "IronClad" guarantee in any way. Best you can do here is ask them to escalate the case an use the terms "acting in bad faith", "not as described", and submit photos.
 

Jaybeedubs

New member
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0
1
Location
Sacramento
I was able to submit a form, photos, and estimate for repairs. They certainly put the burden of evidence on you then they get to make a ruling. If you paid more than $5000 before fees/tax/etc you have at least the standing to make a claim. If not then then your don't have the "IronClad" guarantee in any way. Best you can do here is ask them to escalate the case an use the terms "acting in bad faith", "not as described", and submit photos.
Thanks for taking the time to reply
 
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