Load balance is something else, don't get corn fused here, OK?
Commercial generators provide 240 through at least 3 wires, two legs and a neutral. Most have 4 wires, two legs, a neutral and a ground.
The MEP 016 series is wired to only have two legs in a series delta connection. There is no neutral line in stock configuration.
What happens if you hook it to your house, using 2 legs is all the 240 stuff runs fine. If you plug in a 120 volt light to an outlet, the current flows (for lack of better term as this is AC) from the leg to neutral. But neutral isn't connected to the generator so there is no flow so no light. Now if an identical light is plugged into another outlet in the house fed from the SECOND leg, current WILL flow from the second leg, to the light and to the neutral. It then flows from the neutral through the first light bulb through the first leg and back to the generator. Both bulbs will turn on as long as they are EXACTLY the SAME TYPE and POWER.
Now, if one bulb is a 25 watt and the other a 100, the 240 volts will be divided unequally with the 25 watt bulb getting far more voltage, it will burn out because light bulb's resistance is proportional to temperature, the 100 watt bulb will never get hot enough to shine. It would be over 200 volts to the 25 watt bulb.
Now THAT is load balance. If both legs are perfectly balanced, no current flows through neutral. It is perfectly normal for current to flow through the neutral on utility power. But in generators, it is best to keep legs balanced within 25% of total current.