wreckerman893
Possum Connoisseur
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- Akenback acres near Gadsden, AL
Since there is not a "GL sucks again" thread I'll post this here.
This morning I attempted to call GL at Fort Rucker (looked up the number on the GL website) about 0730 CST...got an answering machine that said office opened at 0800....fair enough...called back at 0830 and got the same recording...WTH it's 0830.![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
I was trying to set up a pickup of a truck for a fellow member as soon as his EUC clears.
Since Rucker is an unmanned site I decided to call Fort Benning and low and behold there is the same phone number......GL Corporate Office in frigging AZ.![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
So I wait until 10 am MY TIME and call......I get Heidi on the line (a real good person to work with out there) and she gave me a phone number of the GL guy in Jacksonville, FL (not unusual for manned sites to go out to unmanned site).
I call the guy but it is the wrong guy......he does not go the Rucker.![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
So I call GL AZ again and get another young lady who explained that too many people were calling the various GL sites and actually asking questions.
HUH....don't they get paid to deal with local customers???? So now you have to call AZ to get the number of a local GL site if you have never dealt with them before.![CooKoo :cookoo: :cookoo:](https://www.steelsoldiers.com/images/smilies/cookoo.gif)
OK.....just give me the GL guys number and I'll set up my pickup.
She asks for the event and lot number that I don't have because the EUC hasn't cleared yet.....I just want to be proactive and talk to the guy I'll be dealing with. She says I can only give you his number if you have the event and item number or if you are going to set up a date/time to preview.![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
Since I have the puter on and am on the GL page I look up an event and lot and tell her I want to preview it and could I have the GL number which she gives me.
I call the GL rep (Doc) and we have a good, professional conversation and since he is only there one day a week he tells me what I need to know as far as loading and how to get to the site.
If you go to any site and look for a phone number you are going to get GL Corporate.....get ready to deal with it.
Thank you GL (mis)management for taking what should be an easy thing and making it into an exercise in frustration.![Rolling Eyes :roll: :roll:](https://www.steelsoldiers.com/images/smilies/icon_rolleyes.gif)
![Rant Mode :rant: :rant:](https://www.steelsoldiers.com/images/smilies/smiley-rant-mode.gif)
This morning I attempted to call GL at Fort Rucker (looked up the number on the GL website) about 0730 CST...got an answering machine that said office opened at 0800....fair enough...called back at 0830 and got the same recording...WTH it's 0830.
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
I was trying to set up a pickup of a truck for a fellow member as soon as his EUC clears.
Since Rucker is an unmanned site I decided to call Fort Benning and low and behold there is the same phone number......GL Corporate Office in frigging AZ.
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
So I wait until 10 am MY TIME and call......I get Heidi on the line (a real good person to work with out there) and she gave me a phone number of the GL guy in Jacksonville, FL (not unusual for manned sites to go out to unmanned site).
I call the guy but it is the wrong guy......he does not go the Rucker.
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
So I call GL AZ again and get another young lady who explained that too many people were calling the various GL sites and actually asking questions.
HUH....don't they get paid to deal with local customers???? So now you have to call AZ to get the number of a local GL site if you have never dealt with them before.
![CooKoo :cookoo: :cookoo:](https://www.steelsoldiers.com/images/smilies/cookoo.gif)
OK.....just give me the GL guys number and I'll set up my pickup.
She asks for the event and lot number that I don't have because the EUC hasn't cleared yet.....I just want to be proactive and talk to the guy I'll be dealing with. She says I can only give you his number if you have the event and item number or if you are going to set up a date/time to preview.
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
![Banging Head aua aua](https://www.steelsoldiers.com/images/smilies/icon_smile_banghead_125.gif)
Since I have the puter on and am on the GL page I look up an event and lot and tell her I want to preview it and could I have the GL number which she gives me.
I call the GL rep (Doc) and we have a good, professional conversation and since he is only there one day a week he tells me what I need to know as far as loading and how to get to the site.
If you go to any site and look for a phone number you are going to get GL Corporate.....get ready to deal with it.
Thank you GL (mis)management for taking what should be an easy thing and making it into an exercise in frustration.
![Rolling Eyes :roll: :roll:](https://www.steelsoldiers.com/images/smilies/icon_rolleyes.gif)
![Rant Mode :rant: :rant:](https://www.steelsoldiers.com/images/smilies/smiley-rant-mode.gif)