Not sure what you mean. It's 30kw and when I get the undervoltage error, the generator runs, but does not produce electricity. Like someone opened the circuit.
What they are asking is what exactly you are powering. House, Ranch, Grocery store, etc.
And what they want to know is what your amp draw is on each leg of the generator.
On a 3 phase generator you want that to be as even as possible. If one phase is demanding ALOT more amps than the other legs it could cause the voltage to drop until the undervoltage safety kicks in.
"when I get the undervoltage error, the generator runs, but does not produce electricity. Like someone opened the circuit."
That's because that's exactly what happens.
When any error occurs the set opens the main AC contactor, cutting all power generated by the set.
(Actually now that I think about it I'm not 100% sure that's actually what happens, might need someone else to pitch in here)