RE: Re: RE: I Need A Starter or a Rebuilt Starter
I tried doing business with them, a small order only, and it was such a hassle, ending in a refund, that I will try elsewhere.
But, thanks for the tip, anyway.
dabtl,
I generally do not accept direct pay pal orders to any of my email addresses, it creates to many problems with order tracking and information getting lost and or payment which get left sitting unclaimed in pay pal for days at a time. Most of what I do is as automated as possible as I am (more or less) a one man show and a working stiff like the rest of you... In the past I have always made exceptions for this with any customer that contacts me with issues at which point I manually process their order for them. I do often times ask customers to retry the process in an effort to understand what is wrong, happened or because we have a bug that needs to be worked out.
However... When I receive an order which specifically...
Does not include shipping charges...
Has no attached "item list" but is just a "blank payment" ...
and the customer has not contacted me before sending out a direct payment...
... my policy is to refund the payment to the customer and politely get back with them on why this is being done. I do this as promptly as possible so I am not tying up anyone's money with out warrant, I feel it is rude to do so as a payment can always be resent by a customer... IMHO... Sitting on a customers money with no means of processing is a bad business practice which is why I refunded your order to you when I contacted you.
As I stated in my email to you regarding Pay Pal issues... I do happily accept pay pal via their express check out service which is offered through our store. Once the link is selected a customer is automatically directed to the pay pal server via their customer information... From that point forward I have no control over what happens as everything is then running on Pay Pal's sever, not mine.
I would be happy to assist you with your order... I tested out our Pay Pal links to make sure everything was functional on our end but your your communication after I refunded your payment was you were not interested ... I am sorry you feel the way you do in regards to your experience but please do not toss me under a bus when I am in contact, politely refunding your money back to you (before you could even ask) with a proper explanation of why and offering you assistance which you then refused.
Regards,
Mike
OD Iron LLC
