Rustygears
New member
- 394
- 6
- 0
- Location
- Ramona, CA
USAA really screwed the pooch IMHO for me. 35 years, no claims, home & auto - 10 vehicles total as well as savings and credit card. I called them BEFORE purchase of my A3 to confirm that I could insure and get a quote - Nooo Problemo, 'ol buddy they said. They sent me a quote for some $350 per 6 months just PL/PD & medical. Seemed reasonable. I expected that many MV folks, as mil veterans, would also have a relationship with USAA because of their unique eligibility requirements and that this coverage would be a common request they would receive.
I then bought the Duce a week later, drove it home (they supposedly cover that since it was a Saturday) and on Monday the fun started. They denied to offer coverage and denied they ever quoted it (oops, I faxed the idiots a copy). Then after some stern discussion escalated through bureaucratic management, they said they didn't cover such big vehicles (BS). Then after I threatened to sue them because my purchase was based upon their OFFER to insure, they said they'd insure it 'as a courtesy to a long-time customer' for only the 1st 6 months - BS to them!
They then referred me to their internal "general agency" (broker) and said it would be $1200 per year as a commercial vehicle (even tough I stated it was private as a collector vehicle) for 500 miles max per year, only use during special events, only use within 100 miles of my home. Based upon the info I read on this site (and why I donated to SS later), I confronted them regarding their own brokerage and that they used Progressive, so why would I be so stupid as to insure through them and pay their markup and accept such inane restrictions? - oops busted again dumb#$%^s!
Again, based upon this site, I contacted the wonderful folks at Gulfway in FLA and they wanted only $384 per year for full coverage, no mileage or other restrictions as long as my use is strictly non-commercial (no problem!). I wrote a check and fed-X to them, emailed a few photos and coverage sent to me 24 hours later. My policy for "collector trucks' is issued through Travellers insurance, a reputable and established company.
Needless to say I'm preparing to sue USAA and move my home and 10 vehicles to another company and have my parents and two sisters also terminate their policies with USAA. They are advertising like mad on national TV and local radio. They are not the company they used to be and they have lost the principles that they were founded on as well as their credibility to stand behind their commitment to people that hold up their end by not making claims and are low risk, exemplary drivers. F-'em. I'm not going to beg them to take my money! Maybe the punk wizards there were sleeping in their instant MBA classes when they were supposed to learn it costs a lot more to acquire a new customer versus keeping and existing customer.
I then bought the Duce a week later, drove it home (they supposedly cover that since it was a Saturday) and on Monday the fun started. They denied to offer coverage and denied they ever quoted it (oops, I faxed the idiots a copy). Then after some stern discussion escalated through bureaucratic management, they said they didn't cover such big vehicles (BS). Then after I threatened to sue them because my purchase was based upon their OFFER to insure, they said they'd insure it 'as a courtesy to a long-time customer' for only the 1st 6 months - BS to them!
They then referred me to their internal "general agency" (broker) and said it would be $1200 per year as a commercial vehicle (even tough I stated it was private as a collector vehicle) for 500 miles max per year, only use during special events, only use within 100 miles of my home. Based upon the info I read on this site (and why I donated to SS later), I confronted them regarding their own brokerage and that they used Progressive, so why would I be so stupid as to insure through them and pay their markup and accept such inane restrictions? - oops busted again dumb#$%^s!
Again, based upon this site, I contacted the wonderful folks at Gulfway in FLA and they wanted only $384 per year for full coverage, no mileage or other restrictions as long as my use is strictly non-commercial (no problem!). I wrote a check and fed-X to them, emailed a few photos and coverage sent to me 24 hours later. My policy for "collector trucks' is issued through Travellers insurance, a reputable and established company.
Needless to say I'm preparing to sue USAA and move my home and 10 vehicles to another company and have my parents and two sisters also terminate their policies with USAA. They are advertising like mad on national TV and local radio. They are not the company they used to be and they have lost the principles that they were founded on as well as their credibility to stand behind their commitment to people that hold up their end by not making claims and are low risk, exemplary drivers. F-'em. I'm not going to beg them to take my money! Maybe the punk wizards there were sleeping in their instant MBA classes when they were supposed to learn it costs a lot more to acquire a new customer versus keeping and existing customer.
