Thanks guys. Does anyone know if govplanet ever gets back to you? Had to provide a time of arrival to them, but cannot get a response.
The central office doesn't talk to the site. If you make a pickup appointment with the central office (as the instructions state) the site will be surprised to see you and won't he expecting you.
Best bet is to contact the site directly. I sent you a PM a couple of days ago, offering site contact info and other info.
The lack of communication between central office and the actual sites has been universal for all GP sites. The central office makes and schedules pickup appointments, and then the site is like "who are you and why are you here?"
The site people have all been very accommodating and helpful, and the customer service line has always been friendly. Just apparently there's no communication between the two.