These are all good ideas. Many of them have been discussed in other threads, so I'll try to summarize. Please also keep in mind that if you feel strongly about something, a written letter or an email to info at govliquidation dot com or fax is the way to make your voice heard. And please remember to include details such as sale and lot number, dates, names, etc.
Wait, one more disclaimer - I do not claim that we're perfect and I don't want to give the impression that we think we are. I'm simply responding to the concerns posted here.
BKubu: Valid claims do result in some type of settlement. In your case, you were offered a complete refund. You chose not to the take that route, which is certainly your prerogative. The exact monetary amount could not be corroborated since there is no way to know for certain what parts were removed from the truck. Hence, the full refund, which you opted to turn down.
M1075: I bring up eBay all the time. It really is the online auction standard. Our website has slowly gotten more like eBay over the years. But please remember that we're dealing directly with the government and items that were once the property of the Armed Forces, which adds a layer that eBay doesn't have to work with.
EO2NMCB: Whenever something like this occurs, please notify us. If parts go missing or there is forklift damage, we want to know about it. There are several reasons why this could be occurring, some of which do not include GL employees at all, but we still want to know about it.
tie6044: From what I understand, the SF97s used to be issued at time of pickup. They were notoriously wrong and made for difficult visits to the DMV. Hence, the new system where GL creates them on our own.
Michael: Are you referring to EUC invoices not being visible after the close of the sale? That has just recently been updated. In the future, invoices for BQ sales will be posted to customer accounts. Also, the functionality to view the Lot Details pages after the sale has been restored as well. If you want to know why, ask emmado22, who guessed correctly.
maddawg308: I have been bringing up the issue of lame descriptions and hopefully this will improve. You don't buy out of Barstow by chance, do you? Whenever anyone runs across an example, PM the URL. I'm being serious.
clinto: There are folks who have been working on some of these issues. A well phrased letter from an intelligent customer such as yourself may help them in building their case. Again, I'm being serious.
And don't get me started on customer service. I doubt that anyone on here gets more irritated with them than I do. This is another instance where examples are helpful. You can PM them to me, if you want, but a letter to management would be best. Training methods have been implemented, which I hope will improve their performance before I go into cardiac arrest.
Well, you've kept me busy today, boys. And just so you're aware, when we get great ideas from customers, we implement them. So when you have a suggestion, send us an email. If you like being able to sort your invoice by date, you have a fellow customer to thank for that.
We should have a few interesting improvements rolling out in the future so keep your eyes peeled.
