SouthwestUSA
New member
- 50
- 5
- 0
- Location
- North Central Texas
#1. Not many G.L. locations are easy to find upon the first adventure out to a military base for pick-up of a winning bid. I had a devil of a time at Fort Bliss several days ago. My contact at G.L. basically told me to go to "Bell Street". Once I got onto Fort Bliss, I stopped and asked several soldiers and three civilian employees if they knew where Bell Street or Government Liquidation was located... Nobody had a clue.
If Government Liquidation would supply a map on the invoice, this would help. Or at least a lat/long where it is a customer needs to go. Either of my two Garmin GPS units (one from my airplane, the other one purchased at Walmart) would have gotten me to within 9 feet of their front door.
Also, GL needs to understand that many of us have to travel a long way and/or have to schedule time off from work in order to pick up an item... The 10 day removal isn't "generous" enough and although they have a "grace period" I'm sure, they need to be a little more flexible in this policy.
Last, it is impossible to ask someone at the facility where the specific goods are located, a question by e-mail. If and when an invoice is paid and submitted to the purchaser, G.L. should have a provision to send directly to the site, an e-mail.
I shot machine guns in Vietnam and I don't hear very well. I received a call from a G.L. employee from Fort Sill - to set up my appointment to pick up a number of MEP-002A generators I won and a very large amount of ammo cans and air-tight containers. I thought she said "is 2 o:clock good for you? but she said 10 o:clock" as I was talking to her and standing next to a noisy forklift at Fort Hood picking up another load. I arrived at Fort Sill at 11:15 just to check in. The female employee there (I think the site manager) was EXTREMELY rude (I suspect she was fuming because she thought I was an hour an 15 minutes late..) An e-mail for the appointment time would have avoided this error.
Lastly... The G.L. website is very difficult to view on a laptop screen. Half of their website is empty on the right-hand side. When I travel I use a small laptop. When I am at home, even on my large screen for my "big" computer the screen isn't filled from side to side...
I have other ideas for improving Customer Service... but that is for another day.
If Government Liquidation would supply a map on the invoice, this would help. Or at least a lat/long where it is a customer needs to go. Either of my two Garmin GPS units (one from my airplane, the other one purchased at Walmart) would have gotten me to within 9 feet of their front door.
Also, GL needs to understand that many of us have to travel a long way and/or have to schedule time off from work in order to pick up an item... The 10 day removal isn't "generous" enough and although they have a "grace period" I'm sure, they need to be a little more flexible in this policy.
Last, it is impossible to ask someone at the facility where the specific goods are located, a question by e-mail. If and when an invoice is paid and submitted to the purchaser, G.L. should have a provision to send directly to the site, an e-mail.
I shot machine guns in Vietnam and I don't hear very well. I received a call from a G.L. employee from Fort Sill - to set up my appointment to pick up a number of MEP-002A generators I won and a very large amount of ammo cans and air-tight containers. I thought she said "is 2 o:clock good for you? but she said 10 o:clock" as I was talking to her and standing next to a noisy forklift at Fort Hood picking up another load. I arrived at Fort Sill at 11:15 just to check in. The female employee there (I think the site manager) was EXTREMELY rude (I suspect she was fuming because she thought I was an hour an 15 minutes late..) An e-mail for the appointment time would have avoided this error.
Lastly... The G.L. website is very difficult to view on a laptop screen. Half of their website is empty on the right-hand side. When I travel I use a small laptop. When I am at home, even on my large screen for my "big" computer the screen isn't filled from side to side...
I have other ideas for improving Customer Service... but that is for another day.
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