General Mcgregor
Member
- 980
- 24
- 18
- Location
- Dover, New Hampshire
I am so mad right now! 
In the spring I took my cargo cover out of storage only to find that a rodent had chewed a hole through the center of it. While I was angry at the time, the hole was not in the worst spot in the world so I dealt with it all summer.
I should note here that I have a 3 piece vinyl cargo cover (like an old canvas with separate end curtains) and while I am not claiming it is rare or extremely valuable, I have yet to come across another one like it online or otherwise.
A couple weeks ago I took the cover off and started looking for places that repair vinyl. Found a place that does custom interiors, boat covers, tonneau covers and upholstery. Talked to a guy who worked there and he said bring it in, it would be no problem for them to do the repair and it would cost under $50 bucks. Sounded great, so I brought it over to them (a 1 hour drive). Myself and two of the guys behind the counter spent nearly 20 minutes trying to match up colors and material samples to my cover. I expressed to them that it was very important that the patch be as close in color as possible. We eventually found something that came pretty close but was a few shades darker. One of the guys (the owner) said "yeah that's a pretty close match, and I have that stuff in stock so we won't need to wait for it".
Great! Looks like I'm in good hands I thought as I confidently walked out the door and drove home.
The next evening I got a call from one of the guys "Your cover is done and it came to $45 even" he said.
WOW that was fast, and cheaper than I had planned! My wife goes to school in the next town over from this shop so she agreed to pick it up for me, when I got home today I took it out of the back of her car to check it out...
FIRST absolutely NO EFFORT was made to match the color of my cover. Yes I understand that they could not find the correct color but I would have settled for SOMETHING remotely in the vicinity of green. **** didn't we find a color that was pretty close on the counter?
This material is black, no maybe I'm just looking at it wrong. Nope. BLACK!
And while I am not doubting the quality of the material It sticks out like sore thumb and was nothing close to what we discussed.
SECOND, the inside patch looks like it was done by a fifth grade home economics class. Horrible looking, but at least IT came out green...
THIRD, whatever adhesive was used on the patch must not have been dry when someone hastily and lazily crumpled the cover up to make it easy to carry. There is very sticky adhesive in spots up to 12" around the patch, looks like that will be fun to clean.
It is obvious to me that this job was not very important to them, yeah I guess my cover isn't the biggest job they have done but as I tried to explain to them it is very valuable and important to me. Can't think of another time a business has completely ignored my requests and wen't ahead and did their own **** thing just to hurry it out the door.
I emailed them explaining my dissatisfaction but I will no allow anyone at that shop to touch it again.
I guess I can chalk it up to getting what you pay for. I will pics of the repair when I have settled down enough to look at the cover again...
In the spring I took my cargo cover out of storage only to find that a rodent had chewed a hole through the center of it. While I was angry at the time, the hole was not in the worst spot in the world so I dealt with it all summer.
I should note here that I have a 3 piece vinyl cargo cover (like an old canvas with separate end curtains) and while I am not claiming it is rare or extremely valuable, I have yet to come across another one like it online or otherwise.
A couple weeks ago I took the cover off and started looking for places that repair vinyl. Found a place that does custom interiors, boat covers, tonneau covers and upholstery. Talked to a guy who worked there and he said bring it in, it would be no problem for them to do the repair and it would cost under $50 bucks. Sounded great, so I brought it over to them (a 1 hour drive). Myself and two of the guys behind the counter spent nearly 20 minutes trying to match up colors and material samples to my cover. I expressed to them that it was very important that the patch be as close in color as possible. We eventually found something that came pretty close but was a few shades darker. One of the guys (the owner) said "yeah that's a pretty close match, and I have that stuff in stock so we won't need to wait for it".
Great! Looks like I'm in good hands I thought as I confidently walked out the door and drove home.
The next evening I got a call from one of the guys "Your cover is done and it came to $45 even" he said.
WOW that was fast, and cheaper than I had planned! My wife goes to school in the next town over from this shop so she agreed to pick it up for me, when I got home today I took it out of the back of her car to check it out...
FIRST absolutely NO EFFORT was made to match the color of my cover. Yes I understand that they could not find the correct color but I would have settled for SOMETHING remotely in the vicinity of green. **** didn't we find a color that was pretty close on the counter?
This material is black, no maybe I'm just looking at it wrong. Nope. BLACK!
And while I am not doubting the quality of the material It sticks out like sore thumb and was nothing close to what we discussed.
SECOND, the inside patch looks like it was done by a fifth grade home economics class. Horrible looking, but at least IT came out green...
THIRD, whatever adhesive was used on the patch must not have been dry when someone hastily and lazily crumpled the cover up to make it easy to carry. There is very sticky adhesive in spots up to 12" around the patch, looks like that will be fun to clean.
It is obvious to me that this job was not very important to them, yeah I guess my cover isn't the biggest job they have done but as I tried to explain to them it is very valuable and important to me. Can't think of another time a business has completely ignored my requests and wen't ahead and did their own **** thing just to hurry it out the door.
I emailed them explaining my dissatisfaction but I will no allow anyone at that shop to touch it again.
I guess I can chalk it up to getting what you pay for. I will pics of the repair when I have settled down enough to look at the cover again...
