EUC End User Certificate
Hello, I thought I would relay my recent problem wiht my EUC to help anyone who may be awaiting or have problems too.
As discussed earlier in this thread. They do indeed want very clear, color pictures of your forms of I.D. If you can not scan in a very high definition, I would recommend having Office Depot or similar make high quality color copies and sending your package in Priority Mail (2 to 3 days). This is not possible in faxing to them. Anything faxed is a False Start, I believe.
Additionally I have Cox Cable TV internet. I had three e-mails sent to me by G.L. and they did not come through due to some sort of filter in Cox's server.
I have a Yahoo address for monitoring some forums and when they send the e-mail to me I received it in 5 or 6 seconds. There is a letter that they need to send you with your name, customer # and other stuff having to do with exports and that fact that you can't export unless you are otherwise approved. This letter goes with each sale requiring a EUC each time. I am a newbie to G.L. so I did expect some small glitches. I am former Army so I know "glitches".
Anyway, I found an obscure link to "Live Chat" on their web site. I used it and in about 10 minutes of typed discussion (sort of like Instant Messaging) I had the second e-mail given to them, they answered my questions, and told me how to correct the problem.
Now this is not by any means a gurantee of smooth sailing from here thru picking up my truck, but it sure renewed my faith. They looked at my paperwork on their end while I was looking at it on my end and and I think I have my problem fixed. I did include a third Federal ID (FAA Certificate) too on this send but I have confidence that I will now be getting starting on my 45 days working time after a-rough-for-me start.
I hope this may help anyone who is awaiting and has suspected glitches in their papers.
Regards,
Jim