I called GL's customer service this morning at 0800 and was told to pound sand, by a very polite and nice sounding young woman. (This is a paraphrase). I asked for a superior and was told to call back at 0900.
I called at 0900. I was told the original problem will have to be addressed via email since it already has a case number. I requested copies of my invoices for my lots that have yet to be picked up, as well as SF97 request forms for all vehicles to which I do not yet have titles. This was refused. When asked, they admitted that the as - yet not picked up lots will be declared abandoned at the 10 day mark, even though the reason I can't pick them up is that GL refuses to provide the invoices. I requested this in writing. They refused.
I called back. I explained the entire situation over from scratch to yet another person. This one sent me copies of my paid in full invoices and the manual SF97 request forms. He also noted that a refund is in the process of being issued for the "abandoned" lot, but that I'll have to pay a 25% default fee to reactivate my account. I pointed out the couple hundred paid in full invoices he had on the screen in front of him, and commented that if I won that many, think about how many times I came in 2nd and only served to push the price up.... and they've locked me out, so I certainly won't be bidding on anything, even if I should choose to do so in the future.
I would consider filing a theft complaint to my State Police, if you have paid for it and they refuse to give you what you won in the auction then paid for. It's simply theft and the GL policy is not reasonable.