JimmyThompson
Member
- 257
- 2
- 18
- Location
- McDonough, GA
I found an auction online clearly stating "Military Water Cans" on their website. I called Eglin AFB where the items were located and it was confirmed that they were water cans. However, upon arriving from Atlanta, GA (6-hours away) I noticed they all had THREE handles not ONE as would identify them as water cans not gas cans! I spoke to the local guys there and was told I had to take them as "all sales are final" and that once taken, a claim could be made with GL. I did as I was instructed by the contracted GL employees. I phoned and emailed GL with the specifics, now I have to wait 15 business days to receive a response.
Update... The response came via email and I was basically quoted their policy regarding "all sales final", "removal of property", and "inspection of property". Nothing was said about how GL can make a mistake in listing an item! GL clearly marked these gan cans as water cans. As a result, I have used gas cans that I can't put potable water in which was the point of purchasing them in the first place.
GL has a monopoly on the surplus and apparently has complete disregard for their customers or the concept of customer service.
All I asked for in the claim was half of the final auction cost. I feel it is not GL's problem or responsibility to pay for my travel expenses. However, I DO feel they misrepresented the auction.
I have read several times that you guys are contemplating buying a Deuce from GL. ****' you might find a BOAT waiting on you!
Update... The response came via email and I was basically quoted their policy regarding "all sales final", "removal of property", and "inspection of property". Nothing was said about how GL can make a mistake in listing an item! GL clearly marked these gan cans as water cans. As a result, I have used gas cans that I can't put potable water in which was the point of purchasing them in the first place.
GL has a monopoly on the surplus and apparently has complete disregard for their customers or the concept of customer service.
All I asked for in the claim was half of the final auction cost. I feel it is not GL's problem or responsibility to pay for my travel expenses. However, I DO feel they misrepresented the auction.
I have read several times that you guys are contemplating buying a Deuce from GL. ****' you might find a BOAT waiting on you!