GL says my accnt and my Dads are Duplicate Accounts!!!

[m16ty]

How do they know he's your Dad?

 

[swbradley1]

I feel lucky then. My credit card bounced when I got the 5-ton. I saw it in the my accounts section and contacted them via chat. fixed the problem and had my truck in my driveway 8 days from the close of the auction.

sw

 

[Corprin]

Simon,
...I finally got to talk with a pogue that had...

You use pogue as a derogatory term yet,

(Public Affairs was my job in the Army....I was not bluffing)....

Yet, you were a pogue yourself. Or is this a case of the pots down the road calling their kettle friends... well you know.



[/hijhack]

On topic,

Will a congressional investigation really amount to much in this situation? Or will a call to the individuals at DRMO in charge of the GL contract be better suited recipients for said call? I don't exactly know the extent of GL's power, or if they are just another worthless GOV contrat agency.

 

[wreckerman893]

Well....technically I was in Charge of the Public Affairs Section for a Division Headquarters in the Army Reserve. I answered directly to a two star general. I made it my business to resolve problems before the boss had to be called into it. If that makes me a pogue so be it.
And a Congressional Investigation is a very big deal....we answered them on occcasion...they are not to be taken lightly and even contractors are subject to them.
The have to be addressed in a timely mannor or the heat goes up considerably.

I think that the prob with GL management is they think they have the inside track on this contract and are above accountablilty...they make the rules and apply them as they see fit.

The guy I finnaly got through to got the message that I was not going to take their crap without an fight.
He also understood that I had the media connections and the knowledge of how military contracts are done.
Once I put my postion in terms he understood we reached a resolution that was in the best interest of both parties......I did not like the $300.00 fee but I considered it a cost of doing business and a learning experience.

 

[papercu]

I went though the same thing when my credit card had expired

How is you not updating your credit card G/L problem?
Whenever I bid I have to choose a credit card and the number and expiration date is shown for each card. Wayne

 

[drgreg]

How do they know he's your Dad?

Tell them he's not your real father and then start crying.

 

[Corprin]

Well....technically I was in Charge of the Public Affairs Section for a Division Headquarters in the Army Reserve. I answered directly to a two star general. I made it my business to resolve problems before the boss had to be called into it. If that makes me a pogue so be it.

I guess that would make you more of a REMF than a Pogue, although both positions describe the job well

And a Congressional Investigation is a very big deal....we answered them on occasion...they are not to be taken lightly and even contractors are subject to them.
The have to be addressed in a timely manner or the heat goes up considerably.

I understand the magnitude of a Congressional, believe me, but I was just wondering if there was a governing body, with an actual military member in charge, overseeing DRMO and subsequently GL? Much like you taking care of things before an issue reached the old man, wouldn't you think it in best interest for all to contact the lowest rung in the latter that can take care of the issue. Seems like starting at the GL customer service manager and going straight to a congressional is jumping chain just a bit.

I just look at that as the same knee-jerk reaction a private would take when his squad leader doesn't give him the correct answer.... call a congressman.

I think that the prob with GL management is they think they have the inside track on this contract and are above accountability...they make the rules and apply them as they see fit.

I think this is the same problem with most government contractors, to include many DOD, DA, DN, and DAF civilian personnel. They get their cosh government job/contract and proceed to not get ANYTHING done in a timely manner. I guess this is why I am not shocked in the least that my EUC has been at Battle Creek for 60 days as of today. Just another lazy inefficient DOD contractor/civilian pushing paper from one side of their desk to the other between extended coffee/smoke/personal/fresh air/potty breaks.

...boy I can't wait to work for the government!


On Edit:

OP, are you a JR, II, III, IV, etc? Basically, do you have the same, or close to the same name as your father? That sort of thing happens to me all the time, and I have to fight tooth and nail to get things reversed.

 

[wreckerman893]

I just look at that as the same knee-jerk reaction a private would take when his squad leader doesn't give him the correct answer.... call a congressman.

After 34 years of military service I understand the chain of command very well having been at most levels of it....Private, Section leader, Platoon Sgt, and Section NCOIC.

I had dealt with GL Customer Service (an oxymoron if ever there was one) at all the low levels and got the run around and stonewalling everywhere I went.

When I got hold of the right guy and made my case we reached an understanding....either he was going to resolve the issue over the phone right now or I was going to be on a flight to Arizona.

I made a lot of media contacts with while working with reporters (and their producers) that were embedded with the soldiers my unit was mobilizing.

I also escorted Congressmen, Senators, Governors and other high level govenmnent officials when they came to vist their deploying soldiers. At that time I had recently retired and had a few favors I could call in.

I guess that would make you more of a REMF than a Pogue, although both positions describe the job well

I guess you could say my last assignment made me a REMF...except when I was going through the same training as the soldiers we were mobilizing, traveling all over the country participating in Division and higher training exercises or shooting video from helicoptors (see avatar).

When I entered the Army in 1972 I was straight leg Infantry....then a door gunner on a Huey in the 101st Airborne....then a Transportation soldier......I was real glad to get the REMF job in my later years.

 

[AceHigh]

Enjoy your well earned retirement WM. That is a very admirable record. You went in as I was getting out.

Thanks!

 

[simoncrk]

Well, no response today from tha good ole GL guys..... I can't even get ahold of anybody besides the girl. She says they're (management) is busy and not taking calls. I called my congressman today and Im supposed to email him tomorrow all the details.

 

[Corprin]

words

It is real unfortunate that sarcasm and attempted humor can not be portrayed over the internets. I was just giving you some ribbing, as I am positive that I would NEVER in my life, be able to do PAO work. My hat is off to you sir.... Then again, I was never much for reporters, photographers (S&S, AP, or PAO) either. It is bad that I always seemed to find myself in the places these people wanted to be.

 

[ABN173]

Well, no response today from tha good ole GL guys..... I can't even get ahold of anybody besides the girl. She says they're (management) is busy and not taking calls. I called my congressman today and Im supposed to email him tomorrow all the details.

Congressmen should not be the first resort, you have tried to work it out so it came to this. My hats off to you, please keep us posted.

 

[SixSpeed]

NO HONEY FOR GL!

 

[simoncrk]

Thanks Guys. I hope we get something done tomorrow. Its basicly taken over my whole week. I think about it all day, and pretty much stay in a crappy mood. I can't believe the fact that I can't even talk to anybody besides the customer service girl. I know her by name now. I think she's startin to relize that her bosses are in the wrong also.

 

[littlebob]

Well here we go!!! Ive heard the horror stories of dealing with GL. I bought another M1009 in Ft Sill last week (thursday), sent my EUC on the same day. Monday I wire transfered the funds. This morning I was checking to see if they had recieved the money and tried to log in, when it said "Account Suspended!". My Dad is the one who got me to buying equipment and stuff off of GL, because thats what he does. He uses it in his line of work with the M818's to pull rock trailers. He has bought tons of equipment off of GL. He made a purchase just before he was called to the "Gulf" for the clean up, and forgot about making the payment. He was one day late, so they suspended his account. They refunded his money and now to reactivate his account they want $1300. And he refuses to pay. Thats his decision.
Now for my account I called as soon as I seen the suspension and they said because he is my father they are suspending my account due to his suspended account. I have made ALL of my payments on time and sent in the EUC the same day as the auction. Does ANYONE know what I should do? My stuff is bought by me not my Dad. I pay for the items with the money I make, not his. I do not live with him, Im 30 years old and have my own family. WTH!!!!!!!! Please help.....

I'm not sure if I understand the situation correctly. Did you use his account to bid and not your own? I understand you paid for the auction bid, but if it was on his account you bid, I'm sure it complicates things. Your Dad's standing with them is a totally separate deal, if you used your own account to bid.

 

[simoncrk]

I have my own account, set up in my name and my company. My Dad has his own account. When I buy stuff on GL I always use my account and he does the same. I don't know why they linked us together. I have never used his and vice versa, it doesn't make sense to do it anyways. He's in a different line of work than I am.

 

[wreckerman893]

According to GL rules they do not take "third party payments".....you could not be paying for stuff bought on someone elses account or visa versa.....I went through this goatfu*k too with GL when I bought a very large lot of stuff for a third party and they were not allowed to pay for it...the money had to be transferred to my personal account to pay for the lot.

They cannot connect the two accounts by their own rules.

 

[simoncrk]

According to GL rules they do not take "third party payments".....you could not be paying for stuff bought on someone elses account or visa versa.....I went through this goatfu*k too with GL when I bought a very large lot of stuff for a third party and they were not allowed to pay for it...the money had to be transferred to my personal account to pay for the lot.

They cannot connect the two accounts by their own rules.

But I have never used my Dads account to buy my stuff. And he hasn't used mine. Thats why we set up our own seperate accounts. So we could buy our own stuff.
I may have misunderstood what your saying. If I have Im sorry. I do appreciate it though. Im going to call again tomorrow. Wish me luck......

 

[ABN173]

But I have never used my Dads account to buy my stuff. And he hasn't used mine. Thats why we set up our own seperate accounts. So we could buy our own stuff.
I may have misunderstood what your saying. If I have Im sorry. I do appreciate it though. Im going to call again tomorrow. Wish me luck......

Simoncrk,

Your good, I'm fairly WM was replying to littlebob's comment(#39). Keep us posted on what comes about over the next few business days.


-Dale

 

[Chief_919]

I had the same account suspended bs that your dad did- not because I did anything wrong, at all, but because they never even tried to charge my card. This was 100% verified by my bank.

The info they had was correct, because they had used it on my previous purchase. They just never attempted to charge my card.

They suspended my account and wanted money to reinstate it. I told them I would gladly pay if they would just provide me the transaction # on the transaction that failed- you see every transaction done with a credit or debit card, no matter if it goes through or not, generates a transaction number used to trace it.

If they provided a transaction number I would have paid the fee, then made my bank pay me back because they screwed up in denying the charge and it was not GL's fault.

GL claimed their system somehow does not generate a transaction number. That of course is a lie, there is no credit card system out there that does not generate unique transaction numbers for every transaction, successful or not.

But when I got pushy and started demanding this number, or I was going to get the DLA and DRMS IG and Small Business Ombudsman involved, they suddenly got generous and waived the fee and unblocked my account...