twomorestrokes
Member
- 481
- 10
- 18
- Location
- Charlotte, MI
Well so far NOT so good dealing with ORD. I just got my 4" lift from them through FedEx along with a zero rate kit, with all of the fixin's. Greasable bushings, HD shackles, shocks, brake lines, the whole thing, except I haven't ordered the zero rate for the rear yet until I see if I'm going to need it.
The front springs they sent me are wrong, even though I supplied all of the part numbers I wanted, IN WRITING via email. OK, minor setback. I called ORD to see how to go about getting the springs I ordered and Chris is on vacation. It seems that after he typed the order off my email he scratched the 4" spring part number out and hand wrote the part number for a 3" spring in. I guess he figured that since I ordered the zero rate I must only want a 3" lift spring in the front. Seems like quite a gamble to take without me telling him to change my order. I was transferred to a girl in tech that was not interested in fixing the problem, she just wanted to argue with me about who's fault the wrong parts were. After ten minutes, she turned me over to Steven, who argued with me for another ten minutes! I couldn't believe my ears! What awful customer service! He was trying to explain the difference between 4" and 5". Duh. Then he yelled at me for me refusing to pay shipping both ways to get the right springs! COMPLETELY UNBELIEVABLE AND UNACCEPTABLE. I was Technical Service Supervisor and also Customer Service Manager at Air Lift Company for many years, and I know how this stuff works. As a customer, I have NEVER been treated like this and talked down to like this EVER before. I can deal with the wrong parts, but what I can't deal with is a company treating me like this after I just sent them $1500.00 for a bunch of brackets and bushings that I know they are making a killing off of. I finally told Steven to issue a call tag for the whole darn kit and springs and pick it all up for a full refund. He said he'd call me back. What the...?
Never again.![Rant Mode :rant: :rant:](https://www.steelsoldiers.com/images/smilies/smiley-rant-mode.gif)
The front springs they sent me are wrong, even though I supplied all of the part numbers I wanted, IN WRITING via email. OK, minor setback. I called ORD to see how to go about getting the springs I ordered and Chris is on vacation. It seems that after he typed the order off my email he scratched the 4" spring part number out and hand wrote the part number for a 3" spring in. I guess he figured that since I ordered the zero rate I must only want a 3" lift spring in the front. Seems like quite a gamble to take without me telling him to change my order. I was transferred to a girl in tech that was not interested in fixing the problem, she just wanted to argue with me about who's fault the wrong parts were. After ten minutes, she turned me over to Steven, who argued with me for another ten minutes! I couldn't believe my ears! What awful customer service! He was trying to explain the difference between 4" and 5". Duh. Then he yelled at me for me refusing to pay shipping both ways to get the right springs! COMPLETELY UNBELIEVABLE AND UNACCEPTABLE. I was Technical Service Supervisor and also Customer Service Manager at Air Lift Company for many years, and I know how this stuff works. As a customer, I have NEVER been treated like this and talked down to like this EVER before. I can deal with the wrong parts, but what I can't deal with is a company treating me like this after I just sent them $1500.00 for a bunch of brackets and bushings that I know they are making a killing off of. I finally told Steven to issue a call tag for the whole darn kit and springs and pick it all up for a full refund. He said he'd call me back. What the...?
Never again.
![Rant Mode :rant: :rant:](https://www.steelsoldiers.com/images/smilies/smiley-rant-mode.gif)